ServiceNow Senior Consultant — Discovery, Service Mapping, SAM & HAM

We are looking for a Senior Consultant with deep, hands-on expertise across Discovery, Service Mapping, Software Asset Management (SAM) and Hardware Asset Management (HAM). You will lead implementations, solve complex problems, and design scalable architectures — combining strong product and functional knowledge with the ability to anticipate the common pitfalls customers face and guide stakeholders confidently.

KEY RESPONSIBILITIES:

• Implement, troubleshoot and optimise Discovery and Service Mapping, resolving complex CMDB and dependency-mapping challenges.
• Deliver SAM and HAM solutions end to end — from design and configuration through to adoption and value realisation.
• Advise customers on asset management strategy, normalisation, reconciliation, licensing positions and lifecycle governance.
• Proactively identify and mitigate common pitfalls and data-quality issues before they impact the customer.
• Des...