ServiceNow System Technical Administrator – Subject Matter Expert (SME)
Astreya Consultancy India Private LtdJob Description
Role Overview
As our ServiceNow System Technical Administrator (SME), you'll own the end-to-end technical administration, configuration, optimization, and governance of the ServiceNow platform. Serve as the primary technical authority, driving stability, scalability, security, and alignment with business and ServiceNow best practices. Collaborate with IT, HR, Security, Operations, and Business stakeholders to deliver high-impact solutions, provide expert guidance, mentor teams, and enforce platform governance.
Key Responsibilities
Act as primary technical owner of the ServiceNow platform.
Administer core modules: ITSM (Incident, Problem, Change, Request), CMDB & Discovery, Service Catalog & Workflows, Knowledge Management, FSM and Employee Center within a domain separated environment..
Execute system configurations, upgrades, patching, and releases.
Maintain platform performance, availability, and reliabi...
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