ServiceNow Systems Admin II

Job Description

• Automation of routine tasks through ServiceNow, including design, creation and administration of key components such as:
  • Forms
  • Workflows
  • Catalog Items
  • Metrics
  • Service Level Agreements
  • Reports
  • Dashboards
• Complete job responsibilities utilizing predefined release and change management processes
• Contribute to continuous improvement of processes, standards, policies, working methods, and tools
• Deliver a positive and value-added experience to clients in every interaction
• Load, transform and maintain data interfaces between ServiceNow and other systems
• Monitor logs, performance and overall health of ServiceNow instances
• On‑time, on‑budget delivery of responsibilities (PM)
• Other duties as assigned
• Provide guidance and training of system usage to clients and end users
• Relentless pursuit of quality and compl...