id
Posted:
June 07, 2026
Location:
singapore, singapore, Singapore
Job Description
Job description: Purpose This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality. Key Missions
- Round the clock management of all incoming calls, emails and other approved channels providing response to customer, tracking and follow up
- Round the clock monitoring of system status and alerts ensuring all abnormalities and alerts are investigated and escalated
- End to end ticket management from creation till closure respecting SLA or SLO requirements and escalating in event of potential breaches
- Perform impact assessment based on questionnaire and accord handling based on assessed impact level
- Perform first level triage based on documented SOPs and escalate in accordance with escalation matrix
- Document ticket updates and ensure proper communication or reporting to cust...
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Submit your application for the Services and Product Specialist position at idemia public security.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
singapore, Singapore
Posted:
June 07, 2026
Deadline:
July 17, 2026