Services Facilitator II - Guest Services

Qiddiya Investment Company is seeking a motivated Services Facilitator II for our Food & Beverage department. This role is essential in providing excellent service to our guests, ensuring their dining experience is memorable and enjoyable. Your enthusiasm and attention to detail will play a key role in delivering a high standard of service, as well as maintaining quality and safety standards within the F&B operations.

Responsibilities

• Lead and continuously enhance beverage quality and service standards across all Qiddiya office cafeterias to support high employee satisfaction.
• Standardize and expand beverage offerings across all locations, including specialty drinks.
• Develop, implement, and manage a structured barista training program across all sites, ensuring all baristas are enrolled and training records are accurately maintained.
• Provide hands-on coaching and ongoing performance support to baristas to improve technical skills, ...