SG - IT Desktop Support Analyst

The IT Desktop Support Analyst is the first point of contact for customers with an IT problem, issue, question, or request. The primary duties include:

• Interacts with users via phone and email to understand and document issues. Monitor and own all incoming support calls and tickets, escalate and assign to others as necessary, and provide clear, concise documentation to users as requests are handled and closed
• Assists employees and contractors with technical support of business computers, applications, and related technology
• Diagnose, gather requirements, document, and resolve user computer issues with goal of first call resolution for all calls
• Install and maintain computer systems and peripherals following established standards and guidelines
• Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipp...