Shift IT Support Analyst

Job Description
Primary Duties & Responsibilities

• Responsible for Software and Hardware support in the plant
• Assist engineers in maintaining system uptime & timely resolution & escalation of problems and issues
• Provide support to end users in maintaining IT developed system and corporate system

Education & Experience

• A degree in Computer Studies or Computer support related field or its equivalents with at least 2 years of relevant work experience e.g. computer hardware and software support, telecommunication, email etc.
• Use ticketing system to track the work and comply to SLA and first response status

Skills

• Familiar with Microsoft MS Office and OS cloning / SCCM deployment
• Familiar with Windows AD account management and provisioning
• Familiar with Dell computers and laptop troubleshooting
• Zebra/Intermec Barcode printer and HP LaserJet printer maintenance
• ...