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Shift Lead at Keywords Studios
Keywords Studios Plc.
Full-time
montreal (administrative region), qc
Other-General
Posted:
June 10, 2026
Location:
montreal (administrative region), qc, Canada
Job Description
Become a Shift Lead at Keywords Studios, where you’ll oversee operations, assist agents, and ensure service excellence. Use your leadership skills in a full-time office position working 1pm to 9pm, Tuesday to Saturday or Sunday to Thursday.
As a Shift Lead, you will guide agents, troubleshoot technical issues, and maintain day-to-day operations. Monitor agents' performance reports and communicate essential project updates effectively. Your leadership will be crucial in creating a positive work environment and addressing any escalated issues promptly.
Key Responsibilities:
• Monitor agent performance and provide actionable feedback
• Coach new and existing team members during shifts
• Troubleshoot technical concerns and escalate as needed
• Communicate project updates clearly to agents
• Shift management ensuring coverage and addressing absences
Requirements:
• At least 1 year of Trust & Safety experience
• Strong English language skills
• Effective time...
As a Shift Lead, you will guide agents, troubleshoot technical issues, and maintain day-to-day operations. Monitor agents' performance reports and communicate essential project updates effectively. Your leadership will be crucial in creating a positive work environment and addressing any escalated issues promptly.
Key Responsibilities:
• Monitor agent performance and provide actionable feedback
• Coach new and existing team members during shifts
• Troubleshoot technical concerns and escalate as needed
• Communicate project updates clearly to agents
• Shift management ensuring coverage and addressing absences
Requirements:
• At least 1 year of Trust & Safety experience
• Strong English language skills
• Effective time...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
montreal (administrative region), Canada
Posted:
June 10, 2026
Deadline:
July 20, 2026