shift leader

JOB SUMMARY

Shift Leader manages daily store operations during their shift, supervising crew, ensuring excellent customer service, handling cash, scheduling, resolving issues, and maintaining store standards (cleanliness, inventory) to meet targets, acting as a bridge between staff and upper management for smooth, efficient store flow.

Key Responsibilities

• Operations Management: Oversee daily tasks, ensure efficient workflow, meet production/sales goals, and manage inventory/supplies.
• Team Leadership: Create shift schedules, delegate duties, train staff, monitor performance, handle no-shows/disciplinary issues, and motivate the team.
• Customer Service: Address complaints, resolve conflicts, and ensure positive customer experiences.
• Cash Handling: Manage cash drawers, balance tills, and prepare deposits.
• Compliance: Maintain health, safety, and company policy standards.

Qualifications

• Bachelor's de...