Shift Supervisor - Quebec City

Are you bilingual in French & English? Do you have at least 1 year of hands-on experience at a management or supervisory level in the Hospitality Industry? Our client is looking for a customer focused energetic Bilingual (French & English) Shift Supervisor to provide support to the Manager. The successful candidate will work to exceed customer expectations, foster a culture of teamwork, develop staff members abilities and competencies, meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a Manager themselves, and in the absence of the Manager, be the individual wholly accountable for the operations.

Serve as a role model for customer-first behaviors according to company standards Build a team of customer-focused employees through effective hiring, coaching and measurement Handle difficult customer situations professionally Handle any customer complaints/concerns Respond t...