Shift Supervisors

Purpose

Job Description (Shift Supervisor)

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.

Guest Service

• Greet all guests with a friendly smile
• Demonstrating passion and confidence for the Second Cup Brand
• Honor guests by providing quick, friendly and genuine service
• Generates guest satisfaction; responds appropriately to guest concerns.

Product Quality

• Ensures that Baristas maintain a high level of Second Cup standards for all products preparation.
• Ensures that Baristas follows all Second Cup standard recipes at all times
• Educates guests on Second Cup products and services

Teamwork

• Communicates with coworkers & management to solve issues and prove quality & service
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