Shipment Resolution Support at Purolator

Become a crucial part of Purolator as a Shipment Resolution Support Representative. This role focuses on resolving delivery issues and managing returns for customers and stakeholders during afternoon hours.
Located in Kitchener, ON, this position involves collaborating with various stakeholders to ensure smooth shipment resolution. As a key team member, you will handle package information, inspect damages, and prepare packages for redelivery. This is an excellent role for someone with customer service experience looking to make a direct impact in logistics.
Key Responsibilities:
• Contact customers to resolve shipment issues
• Scan and sort undelivered freight efficiently
• Prepare packages for redelivery and tracking
• Inspect damaged packages promptly
• Track shipments using computer applications
Requirements:
• 3 months of customer service experience
• Proficient in English for communication
• Familiarity with operations management and shipping
• ...