Shipping & Customer Service Executive

Industry: Automotive

MNC Environment

Location: Johor

Responsibilities:

• Coordinate outbound shipments from PTP to Singapore and manage self-collection arrangements at PTP.
• Oversee container inbound and outbound processes, ensuring timely and accurate handling.
• Prepare and manage customs documentation, including:

Packing Lists

Bills of Lading (BL)

Delivery Orders and Invoices

• Liaise with freight forwarders, customs agents, and transport providers for sea, air, land, and courier shipments.
• Ensure compliance with FTZ regulations and customs requirements.
• Provide excellent customer service support, including shipment tracking, issue resolution, and communication with clients.
• Maintain accurate records and reports related to shipping and logistics activities.
• Support continuous improvement initiatives in logistics and customer service processes.

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