Shipping Shared Service Team Lead

Operations Management

• Manages and leads leaders and members in the execution of day-to-day operations based on migrated processes which includes but not limited to: SEA Job Creation and Cost estimate process AND DN/SOA Confirmation
• Possesses in-depth understanding of business and processes to be able to effectively monitor overall performance in order to achieve service and operational excellence
• Develops and implements standard operational rhythm to consistently deliver service level objectives and metrics on timeliness, accuracy, quality of work, and customer satisfaction
• Sets clear and realistic goals to leaders and members and monitors team and individual performance regularly
• Advocates process documentation and standardization towards process maturity
• Drives key initiatives to facilitate process improvement and efficiency; Partners with both internal and external customers to implement critical actions
• Conducts r...