Shopify Support Analyst - Hybrid & SLA-Driven Growth

A leading e-commerce solutions provider located in Vancouver seeks a Support Analyst to collaborate with cross-functional teams and manage client communications. The ideal candidate has at least 2 years of experience in the Shopify ecosystem, strong problem-solving skills, and outstanding communication abilities. The role involves diagnosing and resolving issues, overseeing SLA management, and actively participating in agile sprints to enhance the user experience. The position offers comprehensive benefits and a hybrid work model.
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