Shopmonkey Customer Support Specialist (Montreal)

Elevate your customer service skills as a specialist with Shopmonkey, serving auto repair shops across Canada. Emphasize problem-solving in a dynamic startup environment while supporting clients through calls, chats, and emails. In this customer support role, you will foster loyalty and growth within the Auto Repair Shop network.

A successful candidate will have 1-3 years of experience, ideally in a high-volume call center, with proficiency in both English and French. Utilize your robust communication skills to address complaints, educate clients on best practices, and ensure a seamless connection between Auto Shops and our internal teams.

Key Responsibilities

• Deliver relationship-focused customer support via calls and chats
• Gather Auto Shop information and fulfill service requests
• Professionally handle and resolve complaints and inquiries
• Educate clients to reduce future contact needs
• Document interactions accuratel...