Single View Operations Expert

Key Responsibilities

• Execute and monitor end-to-end billing runs
• Validate rating, charging, and invoicing processes
• Ensure billing completion within SLA timelines
• Perform bill validation and reconciliation checks
• Investigate and resolve billing discrepancies
• Troubleshoot rating, taxation, invoicing, and payment issues
• Monitor scheduled batch jobs and Unix scripts
• Maintain job scheduling tools (e.g., Control-M, Autosys)
• Handle incidents as per ITIL framework
• Support minor configuration changes in production
• Participate in change deployments and release validation
• Prepare impact analysis for production fixes
• Generate daily/weekly billing health reports
• Perform revenue reconciliation
• Support audit and compliance requirements
• Maintain operational documentation and SOPs
• Provide L2 support and operations for the SingleView application ...