Site It Support Analyst (San Juan del Río)

The Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide infrastructure support to end-users at PPG locations. They work with centralized IT teams to provide new solutions and support the existing standards. Responsible for providing daily technical support to employees for a range of hardware and software related systems.

Key Responsibilities

• Respond to and diagnose problems through discussion with users
• Maintain and troubleshoot user problems including PC hardware, software, LAN, and voice network
• Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups or with vendors to resolve problems

Qualifications

• English written and verbal communication skills, including ability to work with customers throughout the organization
• Minimum four years of experience in Computer Scie...