Site Reliability Engineer, Observability (Toronto)

Site Reliability Engineer, Observability

Hybrid work model: two days in-office and remote options on remaining days.

Our Technology team is the backbone of the company, constantly creating, testing, learning, and iterating to meet customer needs in a fast‑paced, ideas‑led environment.

Responsibilities

• Support and evolve end‑to‑end observability solutions for collecting, shipping, storing, and querying OpenTelemetry signals (metrics, logs, and traces) across infrastructure, containers, and Kubernetes environments.
• Administer and operate core observability platforms (Splunk, New Relic, ClickHouse, Grafana, Lightrun), including service onboarding, access management, configuration, upgrades, and ongoing platform health.
• Contribute to building and advancing a contemporary OpenTelemetry‑based observability ecosystem that supports multiple telemetry types at scale.
• Improve and standardize instrumentation practices across se...