Site Support Engineer

**About the role**



As a **Site Support Engineer** , you will make an impact by ensuring smooth, high‑quality IT support operations for our clients. You will be a valued member of the **Infrastructure Services** team and work collaboratively with transition leads, field engineers, service managers, and customer stakeholders.



**In this role, you will:**



+ Support EUC Field Service transition activities and contribute to ongoing service improvement.

+ Participate in knowledge gathering and documentation during customer onboarding or incumbent handover phases.

+ Analyze service requirements including SLA performance, asset availability, call volumes, and site criticality.

+ Handle customer‑initiated tickets and service requests across EUC and Field Services.

+ Troubleshoot Windows 11 and macOS devices, system access issues, and user‑level incident scenarios.

+ Prepare, configure, and de...