Situation Manager

Enterprise IT & QualityBagsværd, Denmark Be the calm in the storm. Manage critical IT incidents that keep our life-saving medicines flowing to millions of patients worldwide. Your new roleAs a Situation Manager in our Global IT Support organisation, you'll be at the frontline of ensuring best-in-class 24/7 IT services. You'll manage major and critical incidents across a wide range of technologies, working closely with skilled colleagues in the SIMA (Situation Management) team to maintain operational stability across Novo Nordisk's global systems. Your day-to-day responsibilities will include:Leading the response to major and critical incidents, taking charge in high-pressure situations to restore services swiftlyProactively addressing lower priority tickets to prevent potential issues from escalating into bigger problemsDelivering timely, clear and effective communication to stakeholders at all organisational levels during incidentsCollaborating closely with vendors, line of business c...