SLA Returns Administrator Focused on Repair and Customer Coordination

Join the SLA team as a Returns Administrator, focusing on customer communication and administrative tasks. Provide essential support to ensure timely repair and service operations.
In this vital position, you will interface with customers and internal contacts to manage service requests effectively. Duties range from order entry in AS400 to issuing RMAs for customer service loans. By following up on outstanding orders and repairs, you will play an essential role in enabling smooth operations and customer satisfaction.
Key Responsibilities:
• Enter service orders in AS400 system
• Communicate with customers on repair progress
• Generate service loan agreements and EPCNs
• Issue loan return RMAs for customers
• Compile and maintain service-related reports
Requirements:
• Post-Secondary Education in Business or Administration
• Excellent written and verbal communication skills
• Skillful in Microsoft Office applications
• Prior customer service experien...