Slot Attendant

The main responsibility of a Slot Attendant is to provide superb customer service. Slot Attendants provide this service by ensuring a timely response to customer’s needs including paying jackpots, minor machine repairs and filling empty machine hoppers. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Maintain a constant presence throughout the casino floor in order to assist guests on how to play and read the machines.2. Extend courtesy and helpful gaming information to guests and respond to guest complaints in a considerate, professional and positive manner by showing concern, listening actively and taking ownership of customer concerns.3. Un-jam coins in the comparator and the hopper with training.4. Fill hoppers and ticket printers.5. Prepare written authorization for customer’s jackpot payouts and present to Cashie...