Small Business Banking Team Manager Transforming Customer Experiences

Lead a passionate team of Business Banking Specialists to enhance customer engagement. Make a significant impact in a fast-paced, phone-based banking environment.

As the Team Manager, you'll cultivate a high-performing team dedicated to serving small business clients. This role emphasizes leadership through coaching, driving operational excellence, and nurturing strong customer relationships. You’ll handle escalated issues while overseeing the daily activities that ensure compliance and quality service delivery.

Key Responsibilities:
• Inspire and drive performance within a team of Specialists
• Provide coaching and development feedback
• Resolve customer escalations and complex situations
• Manage operational processes for business accounts
• Encourage digital banking solutions adoption

Requirements:
• Over 5 years of experience in customer banking
• Deep knowledge of Small Business Banking solutions
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