Smart Home Project- Foreign Language Voice and Email Customer Service
ConcentrixJob Description
Description
The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.
Job responsibilities and content description
1.Use German/French/Italian/Spanish,email/online/phone to communicate with customers;
2. Help customers answer the order logistics inquiry, return and exchange processing and after-sales technical consultation of the product official website and overseas e-commerce platform smart home (such as sweeper, air purifier, etc.), and provide customers with accurate and considerate services;
3.Can analyze customer needs through communication with customers, and improve customer satisfaction through efficient and accurate answers and professional services;
4.Provide timely feedback on problems found in the service and actively put forward improvement suggestions and recommendations.
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