Smart Phone Technician/Technical Support Staff- Laguna

Job Summary:

Technical Support Assistant are responsible for ensuring quality service and repairs towards customer's overall satisfaction; and must provide sufficient knowledge to clients regarding phone usage.

Job Description:

• Handling of customers and receptionist inquiries
• Remind receptionist in advising the possible risks
• Determine the maintenance type of the unit
• Request for materials needed and sign on the general form, confirm the inventory of the bad parts
• Conduct repairs according to proper guidelines and procedures
• Ensure the accuracy of the encoded information, material used, and maintenance type
• Inspect the units and accessories for replacement and fill up the replacement form
• Install tools and equipment provided by the company.
• Know how to properly captured log for every problem experience in OPPO product.
• Send a Quality Feedback Report regularly specially for all ...