SME Customer Success Manager

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Tasks

• Renewals, Opportunities and Growth
  • Gain a deep understanding of the client's business and the success goals of the different levels of stakeholders through monthly health checks, business reviews and onsite courtesy visits in order to drive more value and secure renewals. With this, we may uncover opportunities in expanding their current subscription by availing of other products relevant to their needs or bringing in other affiliates.
• System and Services Maximization
  • Ensure that Sprout becomes an instrumental tool in client’s operations. As a CSM, you have to make certain that clients are maximizing the system and offerings they have availed.
  • Additionally, The CSM is expected to learn and improve their knowledge and understanding with both the Sprout system and the HR / Payroll industry in order to support clients. Acting as their consultant, recommending d...