SME – Customer Support

Summary
Apart from achieving the service targets, manage the best-in-class customer servicing team to support the members in both benefit enquiry stage and pre-claim journey.

List Of Duties

• Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
• Make appropriate recommendations to meet customers' expectation
• Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
• Prepare on the rostering to ensure effective resource allocation throughout the month.
• Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members.

Professional Experience

• With 3+ years of Customer Service experience in insurance or financial industry.
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