SME- GPP Payments (Global Payment Plus)

Job Title: SME- GPP Payments (Global Payment Plus)
Location: Canada (Remote)
Duration: to Months contract

Job Description:
This role of the SME is to be the client's technical focal point for the client's FGPP (Finastra Global Payment Plus) in production. To troubleshoot and solve issues in production.

Skills Required:
• Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
• Deep FGPP business and functional knowledge.
• Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.
• Customer-facing experience: leading technical calls.
• Experience with FGPP (not only Classic GPP) from the last years.

Escalation Handling:
o Manage escalations from L for complex and advanced issues.
o Provide guidance and support for configuration changes needed to resolve issues.

Issue Investigation:
o Identi...