SNOW (CSM/ITSM/ITAM) Technical Expert

In the scope of two large ServiceNow CSM/ITSM/ITAM transformation project s, we are looking to reinforce our ServiceNow technical team.

In this role you:

The resource will join a project where an external vendor is delivering the implementations. Its role would be to improve the overall quality and take over more complex / sensitive topics that must be delivered on time.

Deliverables we expect:

• Translating business requirements into ServiceNow features focusing on minimizing the level of customizations
• Collaborating with the ServiceNow Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development.
• Delivering ServiceNow CSM or ITSM & ITAM implementations including one or several of the following:
  • Core platform implementations (case, incident, mim, service catalog…)
  • CSM Portal / Employee Center enhancements
  • Integrations with 3rd p...