SOC Analyst Tier 2 (Shift Lead)

Cebu IT Park, Cebu City, Philippines (Onsite)

Overview

We are seeking a highly skilled and motivated SOC Analyst Tier 2 (Shift Lead) to lead one of our 24x7 Security Operations Centre shifts. In this role, you will provide both technical escalation expertise and operational leadership across multiple team members. The Shift Lead will ensure effective incident handling, adherence to SOC processes, and alignment of the team's output with the organization's cybersecurity objectives and managed customer SLAs.

Key Responsibility - Shift Leadership & People Management

• Conduct daily shift handovers and ensure smooth communication between SOC shifts.
• Ensure shift performance KPIs are met, including SLAs, incident handling timelines, and reporting accuracy.
• Provide day-to-day direction, task delegation, and workload balancing across shift members.
• Mentor, coach, and develop Tier 1 SOC Analysts, supporting their technical and ...