Social Media Customer Care Specialist

Lead innovative customer care practices as a Social Media Customer Care Specialist at Fidelity Canada. This hybrid role allows you to optimize engagement across social platforms seamlessly.

As a specialist at Fidelity Canada, you will enhance the customer care ecosystem by managing social media tools and engaging customers effectively. You will work alongside various teams to track insights and develop new content opportunities that enhance customer experiences. Your strategic engagement will redefine service interactions and foster loyalty.

Key Responsibilities:
• Drive the social-first care strategy for Fidelity Canada
• Oversee Sprinklr integration for optimal workflow management
• Create workflows tracking customer conversations
• Collaborate with internal teams for data storytelling
• Communicate effectively with customers on social media

Requirements:
• Degree in Business, Marketing, or similar area
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