Social Media Customer Service for Philip Morris (German Speaker)
Blu SelectionJob Description
Are you passionate about social media, customer contact and have you always wanted to work in one of Europe's most beautiful cities?
Then you should definitely read on now! As part of a global community, you will work with a wide range of nationalities and backgrounds.
You will work for a company who cares about its employees, full of opportunities to learn and grow professionally and personally.
Your responsibilities and impact as a Social Media Customer Service will be:
In this role, you will be in charge of providing support and advice to the customer in regards to the brand’s tobacco products.
Your tasks are:
Answering incoming queries from customers via phone, email and chat
Identifying issues and provide solutions
Ensuring high level of customer satisfaction
Recording data in the CRM system
Providing ad-hoc support
Being a team player an...
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