Social Media CX Agent

About the Role

This role enhances online presence, engages customers, and supports marketing initiatives. Reporting to the Head of Customer Experience, it requires creativity, problem-solving, and strong communication skills to foster community engagement and deliver exceptional customer service.

Key Responsibilities

• Manage social media accounts (mainly Facebook & Instagram).
• Respond promptly to customer inquiries and feedback.
• Monitor and engage with followers, influencers, and advocates.
• Escalate and resolve customer issues with empathy and professionalism.
• Document interactions and insights in CRM for continuous improvement.

Skills & Qualifications

• Excellent communication and social media management skills.
• Strong problem-solving and organizational abilities.
• Team-oriented, adaptable, and customer-focused.
• Experience in customer-facing or soci...