Job Description
Social Media Manager
Location : Kochi
CTC - Best in Industry
About the Role
We are looking for an experienced Social Media Manager to lead and safeguard the online presence of a large, multi-location jewelry retail brand. This role goes far beyond content posting -it is a brand reputation, consumer engagement, and crisis-handling leadership position .
You will be responsible for managing high-volume social interactions, online reputation, crisis communication, escalation governance, and leading a dedicated social media team while working closely with marketing, customer service, legal, and retail operations.
Key Responsibilities
Social Media & Reputation Management
- Own end-to-end social media operations across platforms (Instagram, Facebook, YouTube, X, Google Reviews etc.).
- Develop and implement Social CRM strategies to manage consumer conversa...
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