Social media manager

Social Media Manager
Location : Kochi
CTC - Best in Industry
About the Role
We are looking for an experienced Social Media Manager to lead and safeguard the online presence of a large, multi-location jewelry retail brand. This role goes far beyond content posting -it is a brand reputation, consumer engagement, and crisis-handling leadership position.
You will be responsible for managing high-volume social interactions, online reputation, crisis communication, escalation governance, and leading a dedicated social media team while working closely with marketing, customer service, legal, and retail operations.
Key Responsibilities
Social Media & Reputation Management
Own end-to-end social media operations across platforms (Instagram, Facebook, You Tube, X, Google Reviews etc.).
Develop and implement Social CRM strategies to manage consumer conversations at scale.
Monitor brand sentiment, consumer feedback, and public perception continuously.
Ensure timely,...