Social Media Monitoring Analyst - Project Based

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters

This Social Media Monitoring Analyst role is project-based (1 year), meaning you’ll be assigned to a single client or initiative and work with them full-time for the duration of the project. Your focus won’t be split across multiple accounts; instead, you’ll immerse yourself in one client’s brand, audience...