Social Media Support (Non-Voice Customer Service) – Mandarin | KL (Kelana Jaya)

Social Media Support (Non-Voice Customer Service) – Mandarin | KL (Kelana Jaya)
RM4200 + RM300 Language Allowance | Night Shift (9pm–6am / 12am–9am) | Onsite – Kelana Centre Point | Start Date: 30 April 2026

We are hiring a Mandarin-speaking Social Media Support Executive for a non-voice customer service role based in Kelana Jaya, Petaling Jaya.

This role focuses on chat and email-based customer support, handling inquiries and resolving issues through written communication channels only.

Key Responsibilities:

• Handle customer inquiries via chat and email (non-voice support)

• Provide accurate information on products, services, and policies

• Resolve customer issues and escalate complex cases when needed

• Ensure all interactions are properly documented in internal systems