Software Dev Engineer, Amazon Customer Service

Key job responsibilities

Design and build scalable, secure, and reliable distributed services (full stack) that support global customer and associate experiences.

Develop Agentic AI and Generative AI–powered capabilities that help associates make better decisions and automate repetitive workflows.

Deliver high-quality software by writing well‑tested, maintainable code and contributing to design and code reviews.

Work with Product, UX, Data Science, and BI partners to translate requirements into customer‑focused engineering solutions.

Operate services in production, contributing to monitoring, troubleshooting, and continuous improvement of performance, reliability, and availability.

Use operational metrics and customer insights to identify opportunities, validate solutions, and improve system performance and experience quality.

A day in the life In this role, your day will center around designing and building systems that po...