Software Development Support Manager

Toshiba is seeking an experienced Software Development Support Manager who will be responsible for leading a department of direct reports that will include 7-14 software developers. In this role, you will be responsible for developing and executing our customer support strategy, ensuring exceptional service delivery, and fostering a culture of customer-centricity throughout the organization. You will collaborate with cross-functional teams to enhance customer experiences and drive operational excellence.

Responsibilities

• Develop and implement a comprehensive customer support strategy that aligns with overall business objectives and enhances customer satisfaction
• Lead, mentor, and inspire a diverse team of customer support professionals, fostering a culture of continuous improvement and accountability
• Analyze customer feedback and support metrics to identify trends, areas for improvement, and opportunities for innovation
• Collab...