Software Engineer - SAP security/Authorizations first level support

MULTIVAC

Permanent employment Hyderabad, Telangana Computer Occupations

Posted:

June 04, 2026

Location:

Hyderabad, Telangana, India

Job Description

In this role, you will be responsible for below:
1st level support via telephone and ticket. 
Act as the first point of contact for SAP authorization-related queries and access issues from end users. 
Receive, verify, and process user access request tickets in line with company policies and compliance requirements. 
Perform basic troubleshooting for user access issues (e.g., missing roles, incorrect authorizations). 
Assist with password resets, user lock/unlock issues, and user ID management within SAP systems. 
Use transaction codes (e.g., SU53, ST01) to perform preliminary analysis of access problems. 
Communicate clearly with users to gather required information and provide timely updates. 
Escalate complex or unresolved authorization issues to second-level support or SAP security team. 
Maintain up-to-date records of access requests, issue resolutions, and FAQs to support knowledge base development. <...
                

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Job Overview

Job Type: Permanent employment

Location: Hyderabad, India

Posted: June 04, 2026

Deadline: July 14, 2026