Software Engineer – ServiceNow Now Assist, Virtual Agent & AI Search
Blue YonderJob Description
LeadSoftware Engineer – ServiceNow Now Assist, Virtual Agent & AI Search
Location: Monterrey (Remote)
Department:Information Technology Group (ITG)
Reports To:ServiceNow Platform Leadership
Job Summary
TheLeadSoftware Engineer – ServiceNow Now Assist, Virtual Agent & AI Searchis responsible forenabling and scalingGenAIpowered experienceson the ServiceNow platform. This role operationalizesNow Assist for ITSM,Now Assist for HRSD,AI Search, andVirtual Agent, ensuring responsible usage, licensing awareness, and measurable business value.
Key Responsibilities
Enable and configureNow Assist for ITSM, including skill activation, access controls, and phased rollout.
Enable and configureNow Assist for HR Service Delivery (HRSD)to support AIassistedHR case handling and responses.
Implement and supportAI Searchcapabilities as...
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