Software Engineer – ServiceNow Now Assist, Virtual Agent & AI Search

Blue Yonder

Full-time san pedro garza garcía, san pedro garza garcía Other-General

Posted:

May 31, 2026

Location:

san pedro garza garcía, san pedro garza garcía, Mexico

Job Description

Lead Software Engineer – ServiceNow Now Assist, Virtual Agent & AI Search 
Location:  Monterrey (Remote)
Department:  Information Technology Group (ITG)
Reports To:  ServiceNow Platform Leadership 
Job Summary The Lead Software Engineer – ServiceNow Now Assist, Virtual Agent & AI Search is responsible for enabling and scaling GenAI powered experiences on the ServiceNow platform. This role operationalizes Now Assist for ITSM, Now Assist for HRSD, AI Search, and Virtual Agent, ensuring responsible usage, licensing awareness, and measurable business value. 
Key Responsibilities Enable and configure Now Assist for ITSM, including skill activation, access controls, and phased rollout. 
Enable and configure Now Assist for HR Service Delivery (HRSD) to support AI assisted HR case handling and responses. 
Implement and support AI Search capabilities associated with Now Assist, aligned to licensing and...
                

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Job Overview

Job Type: Full-time

Location: san pedro garza garcía, Mexico

Posted: May 31, 2026

Deadline: July 10, 2026