Software Engineer

Role Overview

Develop and maintain custom solutions for cloud telephony system and CRM enhancements, focusing on Lambda scripting, AI chatbot development, and complex system integrations. Build internal development capabilities to reduce vendor dependency and enable rapid feature iteration with emphasis on AWS cloud services and enterprise system integrations.

Key Responsibilities

• Design and implement Lambda functions for advanced call routing, IVR customization, and call campaign automation
• Develop APIs for cloud telephony integration with external systems and real-time analytics
• Build and enhance conversational AI components within CRM systems
• Create robust APIs and middleware for seamless data flow between integrated systems
• Design and maintain database schemas for cloud telephony system and optimise CRM performance
• Implement application performance monitoring, error tracking, and logging syste...