Software Engineer - uCaaS

**Title:** Software Developer- uCaaS**Department:** Information Technology**Location:** 6300 Steeles Ave West, Woodbridge**Total Potential Compensation:** $95,000-$145,000**Position Summary:**As a UCaaS Engineer, you will be designing and managing changes for our Microsoft Teams voice and enterprise cloud based telephony ecosystem — making collaboration seamless across the organisation.This role goes beyond maintenance. You will design, integrate, and optimize a UCaaS platform that spans Teams, SBCs, PSTN, and compliance recording. If you’re passionate about voice technology, telecom integration, and modern collaboration tools, you will thrive here!**Responsibilities:*** Engineer and support Microsoft Teams Voice and Operator Connect for all users.* Support the manage Call Cabinet for compliance recording and analytics.* Deliver insights through dashboards and reporting: Teams: CQD call quality metrics (MOS, jitter, packet loss), usage/adoption trends, device/endpoint analytics SBC/PST...