Software Engineering Lead - Contact Center, Genesys, IVR

**Requisition number:** 2334905
**Job category:** Technology

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**

We are seeking an experienced professional to join our team as a Senior Contact Center / IVR Engineer with AI Expertise. This role involves managing and supporting contact center technologies, monitoring tools, cloud infrastructure, and integrating AI-driven solutions for automation and analytics. The ideal candidate will ha...