Software Engineering Manager - ServiceNow

General Duties and Responsibilities

• Perform ServiceNow administrator duties, including managing users, roles, permissions, and platform upgrades
• Work closely with product management and business stakeholders to understand needs, document requirements, and ensure alignment with the ServiceNow platform capabilities.
• Lead ServiceNow projects based on requirements, including design, configuration, testing, deployment, and post-go-live support.
• Work closely with third-party developers to implement ServiceNow solutions based on business needs and industry best practices.
• Configure and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and other business applications
• Monitor platform health and performance, addressing any issues and performing regular maintenance, patching, and updates.
• Following prescribed SDLC process to align with compliance standards.
• Collaborate with cross-fu...