Software Maintenance Engineer - Filesystem /Storage (Waterford Office, Ireland)

The Red Hat Customer Experience and Engagement (CEE) team is looking for a skilled Technical Support Engineer to join us. In this role, you will provide excellent customer support experience for our enterprise subscription customers. You'll serve as a trusted adviser to enterprise-level customers and partner closely with them. You'll help us continually prove our value to our customers as you troubleshoot and resolve their technical issues for the portfolio of Red Hat's Enterprise Linux Storage and Filesystem offerings to meet their business needs both online and over the phone. You'll work with key customers to build a relationship of trust and confidence between Red Hat and customer engineering, development, and operations teams. As a Technical Support Engineer you will also actively interact with the product engineering teams, contributing to improvements of Red Hat products.



What you will do:



+ The core task is investigating, troubleshooting, a...