Software support analyst – entry level – remote jobs

Job Summary
Progressive Technology is seeking a detail‑oriented and motivated Software Support Analyst (Entry Level) to join our growing remote team. This role is ideal for recent graduates or individuals starting their career in software support, IT, or customer service. The Software Support Analyst will be responsible for assisting clients and internal teams with troubleshooting software‑related issues, providing technical guidance, and ensuring smooth system operations. This position offers a unique opportunity to develop your technical and problem‑solving skills while working from home. Key Responsibilities Provide first‑level technical support for software applications via email, chat, or phone.
Troubleshoot and resolve basic software errors, installation issues, and user queries.
Log, track, and document support requests in the companys ticketing system.
Escalate complex technical issues to higher‑level support teams when required.
Assist with s...