Software Support Representative

Summary

Software Support Representatives answer incoming phone calls and troubleshoot customer technical problems with computer software and hardware. The role involves installing, modifying, and making minor repairs to software installations, as well as providing technical assistance and training to system users.

Job Details

Work Set-up: Work-from-home
Schedule: Monday–Friday, 7:00 AM – 4:00 PM PST
*Following US holidays

Essential Duties and Responsibilities

• Assist in resolving customer needs and answer client complaint calls
• Train support staff to load proprietary software packages such as Trojan Stand Alone, Trojan Managed Care, DrDirect, Express Collect, and Dentifi
• Train support staff to install or assist service personnel with software installation; retrain staff when necessary
• Act as a client liaison for vendor issues during troubleshooting
• Meet department production expectations for ...